Tractor Supply Co.

The incompetence / laziness of the employees and manager (Joel) at this place is beyond frustrating, not to mention the consistently damaged products they keep giving me. Despite giving them numerous chances to make things right, including reaching out locally and calling their 800 number, the service remains abysmal. Employees busy chatting than helping customers (like showing where a product is on the shelf), and they can't even handle online order pickups properly (was ready for pickup but not really). Let me give you an example of their incompetence. I ordered a large stock tank, and what do I receive? A tank that was not ready for pickup when it’s suppose to, damaged / hole in the side which leaked. I called them to report the issue and requested another tank, one that wasn't damaged. But when I went to pick up the replacement, it was not ready for pickup and damaged just like the first one, with a small spot that will cause a leak. I insisted on yet another replacement, stressing the importance of receiving an undamaged product. All this is a big hassle moving to and from a large heavy tank in and out of my SUV. And what do I get? The third tank I received was also damaged, this time badly on the rim, from being stored and roughed up at the bottom of a pallet. I provided them with pictures of all the damages, but instead of offering a reasonable solution, the apathetic and illogical manager insisted I come in for a third time to show him in person. As if the pictures weren't proof enough. Damaged goods and lousy staff is what you get from here.

I bought a Dumor chicken feed 50 lbs bag on the night of November 15th, and when I came home, I saw the bag was damaged and had a hole covered with tape. I called the store, and they agreed to replace it with a new one. During the replacement, the cashier told me he was aware of this damaged bag. I was very unhappy that these folks were selling a product without thinking that first, it is 5 lbs less in weight (45 lbs vs 50 lbs bag) and that an open bag may have a product with moisture and have a much less shelf life and quality of the product may have compromised. This is highly unprofessional.

I am always delighted when I come in the store because they have a staff that is above the rest. The shelves are always stocked, the store is always clean, and the employees put in the extra effort to show you that they truly enjoy working there. It is definitely not like most stores in the area or most stores period. Keep up the great work guys and gals. And thank you.